Refund policy

Mandatory Unboxing Video (Required for Any Claim)

To request any return or refund, customers must provide a complete and uninterrupted unboxing video.

The video must:

  • Start before opening the courier package

  • Clearly show the entire unboxing process

  • Display the product, packaging, and seal clearly

  • Be continuous, uncut, and unedited

❗ No unboxing video = No return or refund
❗ Screenshots or partial videos will not be accepted.

Unboxing videos and claims must be sent to:
📧 info@decareprofessional.com

Seal & Product Condition

  • Perfumes with a broken, opened, or tampered seal are not eligible for return or refund

  • Used, tested or partially used products cannot be returned

  • This policy is strictly enforced due to hygiene and authenticity reasons

Eligible Reasons for Return / Refund

Returns or refunds will only be considered if:

  • The product is damaged during transit

  • An incorrect product was delivered

  • An item is missing from the order

All claims must:

  • Include a complete unboxing video

  • Be raised within 48 hours of delivery

  • Be emailed to 📧 info@decareprofessional.com

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders:

  • COD charges are non-refundable

  • Approved refunds will be processed only via UPI, bank transfer, or store credit

  • Customers must provide correct bank/UPI details via email at
    📧 info@decareprofessional.com

  • Refusal of COD delivery or non-acceptance at the time of delivery is not eligible for any refund or reshipment

  • Repeated COD refusals may result in COD being disabled for future orders

Non-Returnable & Non-Refundable Items

The following are not eligible for return or refund:

  • Products with broken or opened seals

  • Used or tested products

  • Orders without a complete unboxing video

  • Change of mind

  • Discounted or clearance items

Refund Processing

  • Approved refunds will be processed within 5–7 business days

  • Shipping fees and COD charges are non-refundable, unless the error is from our side

  • Refund timelines may vary depending on bank or UPI provider

Return Shipping

  • If a return is approved, the product must be shipped back in original packaging

  • Return shipping costs will be borne by the customer, unless the error is ours