FAQ
Find Your Answers Here
How long will it take to receive my order?
Delivery times vary by location, but most orders are delivered within 3–7 business days.
Can I return or exchange a product?
Yes. Returns and exchanges are accepted according to our return policy. Please visit our Returns & Refunds page for complete details.
How can I contact DeCare Professional?
You can reach our customer support through the Contact Us page, email, or phone. We're happy to assist you with any questions.
Are your products tested for quality?
Yes. Every DeCare Professional product is manufactured under strict quality standards to ensure safety, performance, and consistency.
Can I use your waxing products at home?
Yes. Our waxing products can be used at home if the instructions are followed carefully. Professional use is also recommended for the best results.
What is the difference between Bead Wax and Liposoluble Wax?
Bead Wax: Ideal for sensitive areas and suitable for all skin types.
Liposoluble Wax: Best for larger body areas and provides smooth, efficient hair removal.
Are DeCare Professional products suitable for all hair types?
Yes. Our products are formulated for a variety of hair types, including straight, wavy, curly, chemically treated, and color-treated hair. Please refer to each product description for specific recommendations.
How often should I use the shampoo and conditioner?
For best results, use the shampoo and conditioner 2–3 times a week or as recommended for your hair type and condition.
What is DeCare Professional?
DeCare Professional is a premium hair care and beauty brand offering professional-quality products, including shampoos, conditioners, treatments, hair color gels, hair building fibers, and waxing products.
Still have questions?
Still have questions?
Our customer support team is always happy to help. Contact us through our Contact Us page, email, or WhatsApp, and we'll get back to you as soon as possible.